FAQ's

GLOW UP by Goddess — Frequently Asked Questions

1. What is GLOW UP by Goddess?

GLOW UP by Goddess is a self-care and beauty brand focused on luxurious, feel-good products designed to support glow, confidence, and intentional daily rituals.

2. Are your products handmade or small-batch?

Yes. Our products are thoughtfully crafted in small batches in a local manufacturing facility to ensure freshness, quality, and consistency.

3. What skin types are your products suitable for?

Our products are designed for most skin types, including dry, normal, acne-prone and combination skin. If you have sensitive skin, we recommend a patch test before full use.

4. Are your products natural or clean?

We prioritize high-quality, skin-loving ingredients and avoid unnecessary fillers. Each product page and package lists ingredients for full transparency.

5. Are your products vegan and cruelty-free?

Yes. GLOW UP by Goddess products are cruelty-free and not tested on animals. Vegan status is noted on individual product listings where applicable.

Product Usage & Care

6. How do I use the products?

Usage instructions are provided on each product label and product page. Follow directions carefully for best results.

7. How often should I use the products?

Most products are suitable for daily or regular use unless otherwise stated on the label.

8. Can I layer or combine products?

Yes. Our products are designed to complement each other and can be layered as part of your self-care routine.

9. Can the products be used on sensitive areas?

Only use products as directed. Avoid eyes, open skin, or irritated areas unless the product specifically states it is safe to do so.

Storage, Shelf Life & Safety

10. How should I store my products?

Store in a cool, dry place away from direct sunlight and heat to maintain freshness and effectiveness.

11. What is the shelf life of your products?

Most products have a shelf life of 6–12 months after opening. 12-24 months unopened. Refer to the label for specific guidance.

12. Do your products contain preservatives?

Some products include gentle preservatives to maintain safety and shelf life. Full ingredient lists are always provided.

Orders & Shipping

13. How long does order processing take?

Orders are typically processed within 1–3 business days, not including shipping time.

14. Do you ship nationwide?

Yes, we currently ship within the United States only. Shipping rates are calculated at checkout.

15. Will I receive tracking information?

Yes. Once your order ships, you’ll receive a tracking number via email.

Returns, Exchanges & Refunds

16. Do you accept returns?

Due to the nature of our products, all sales are final. We do not accept returns on opened or used items.

17. Can I exchange a product?

Exchanges are not accepted unless the item arrives damaged or incorrect.

18. What if my order arrives damaged?

Please contact us within 36 hours of delivery with photos of the damage so we can assist you. You may also contact USPS directly if the box was damaged.

19. Do you offer refunds?

Refunds are only issued in cases of damaged items or order errors confirmed by our team.

Additional Information

20. How can I contact GLOW UP by Goddess?

For questions or support, please use the contact form on our website or email us directly at glowupbygoddess@gmail.com. We aim to respond within 24–48 business hours.